City contact information

Call 211 for information on the health situation in Monterey County.

To receive updates regarding COVID-19 in Monterey County, text MCCOVID19 to 888777.

In an emergency, call 911.

UPDATE #9 March 24, 2020

Please take five (5) minutes to watch this important video message from Chief Tomasi. 

Join us on Nextdoor. There are a few extra steps for Carmel-by-the-Sea residents because of the lack of addresses, but there is a helpful how-to guide to walk you through that process. 

And, another great place to connect with your neighbors virtually, is the new Carmel Residents Association website that seeks to keep our village engaged even during this difficult time.

See the text of Order No. 20-1 Staying Evictions in the City of Carmel-by-the-Sea.

UPDATE #8 March 23, 2020

Please take five (5) minutes to watch this important video message from our City Administrator and Chief Tomasi and below is some additional information from the Alliance on Aging and Monterey County Health Department.

Alliance on Aging Information
In light of the current COVID-19 crisis and the recent Shelter-In-Place order, the Alliance on Aging is temporarily closing offices in Salinas and the Monterey to the general public from March 16 to  April 8.  However, they are continuing to assist their clients via telephone and email on the following programs:

HICAP/Medicare — for medicare counseling.

Transportation assistance — for taxi voucher enrollment (65)+ and bus passes.

Benefits Checkup — for enrollment or questions about CalFresh and low income subsidy.

Ombudsman —  for problems of residents of nursing homes and residential care facilities.

Senior Peer Counseling — for counseling via phone appointment.

Alliance on Aging will continue to support you during this time.  Should you have any question, please call (831) 655-1334 or (831) 758.4011.
 
Home delivered meals for home bound seniors.  For many home bound seniors, access to a nutritious meal is extremely important.  Meals on Wheels (two locations: in Monterey and Salinas) are continuing their services for these seniors.  For more information, click on: 

Meals on Wheels:  Monterey 

Senior Shopping Hours
To assist seniors to be able to purchase groceries and other essentials items, many stores have designated special senior hours, usually just before store opening. For a listing of stores that have senior hours:

Monterey Peninsula:  Click here.

Salinas:  Click here.

County of Monterey Health Department
There is a lot of information available about COVID-19 and how to protect yourself here for you to review.  You can also call 211 for information.

To receive updates regarding COVID-19 in Monterey County, text MCCOVID19 to 888777.

For more information about the Shelter in Place Order there is an FAQ available or please contact Monterey County by dialing 2-1-1.  If there is an emergency, please dial 9-1-1. 

As Chip indicated in his video message, please click here to view Order No. 20-1 Staying Evictions in the City of Carmel-by-the-Sea. 

UPDATE #7 March 20, 2020

A message from our City Administrator and Chief Tomasi:

UPDATE #6 March 19, 2020

A message from our City Administrator and Chief Tomasi:

UPDATE #5 March 18, 2020

A message from our City Administrator and Library Director:

As with all other City facilities the Harrison Memorial and Park Branch Libraries are closed. We have renewed everyone’s books, so please hold on to your books until normal library services resume. Until then, while you are sheltering in place please take advantage of our virtual library. Books, audios, movies, and more, as well as the zip books program that allows you to order up to three books, DVDs, or audios a month delivered directly to you. If you don’t have a library card you can fill out an online application. You do NOT need to live in the one-square mile to get a card. Everyone is welcome! Contact us with any questions you may have regarding library services via email at hml.reference@gmail.com. We are here for you! 

For more information about the Shelter in Place Order there is an FAQ available or please contact Monterey County by dialing 2-1-1.  If there is an emergency, please dial 9-1-1. 

UPDATE #4 March 17, 2020

A message from our City Administrator:

Today, at 2:30 PM, Monterey County issues shelter-in-place order.  Monterey has ordered that all residents shelter in place starting Tuesday at midnight and going through April 8, 2020. 

Read the complete order here: Directive from Public Health

UPDATE #3 March 13, 2020

A message from our City Administrator:

As telegraphed yesterday, the City Council met for a special meeting earlier today and ratified my Proclamation of a Local Emergency.  The Departments have completed operational plans that will continue to provide service through limited social interaction.  

The emergency proclamation coincides with the State’s recent executive orders that provide cities more ability and resources to help contain the new virus. Despite having no confirmed cases of coronavirus in Monterey County to date, scientists and medical experts report that slowing the spread (also known as “flattening the curve”) of COVID-19 by reducing opportunities for transmission will save lives by giving police and fire personnel, hospitals, doctors, and vaccine-manufacturers time to respond and prepare for the outbreak. 
 
First on the list of new protocols are City facility closures, and City programs and event cancellations or postponements beginning Friday, March 13, 2020 at 5:01 pm through at least March 31, 2020. 
 
The City’s decisions to modify service delivery and cancellation of large gatherings are based on Donald Trump declaring a national emergency, World Health Organization (WHO) upgrading the Coronavirus to a pandemic, the recommendations of the CDC, and Governor Newsom’s executive directives. 
 
Effective Friday, March 13, 2020 at 5:01 pm, facility closures and/or program changes will take effect.

UPDATE #2

A message from our City Administrator:

On Thursday, March 12 at 10:26am, the City Administrator signed a Proclamation of a Local Emergency.   A Special City Council Meeting was held on Friday, March 13th at 11a.m. so the City Council could ratify the declaration. This may seem frightening, but it allows the City more flexibility to operate under the heightened demands of this event. The health and safety of our workforce, residents and Village is of utmost importance, and we appreciate all of your support during this time.

Once again, if you are not feeling well or are experiencing cold, flu or other symptoms, please stay home. We will continue to communicate information and raise awareness within the Village. Stay healthy!

UPDATE #1

Please take 15 minutes to watch this important message from our City Administrator and the presentation from Chief Tomasi

First and foremost, there is no higher priority than to keep our residents, employees and Village safe and healthy.  The City is actively participating in daily County Public Health briefings and tracking advisories being issued by the Centers for Disease Control and Prevention (CDC), Governor’s Office, and Monterey County Health. Changes and measures will continue to be adopted in daily operations and activities in the best interest of our residents, employees and Village.  The City is taking extra precautionary measures and is regularly cleaning and disinfecting public City facilities.

Monterey County Health Officials continue to work closely with local hospitals, medical providers, emergency medical service agencies, federal and state officials, and other community partners to detect possible cases of COVID-19, facilitate testing, reduce the chances of local transmission of the virus, and safeguard the health of our communities.

If you feel sick and are concerned about COVID-19 (Novel Coronavirus), please call your doctor or other healthcare provider before arriving at the office. Please reserve Emergency Rooms visits for accidents, severe symptoms, and other life-threatening emergencies.